Help Center

Yes you can! Don't worry, we gotchu. We are here for you all throughout your planting journey. 

We know being a new plant parent can be both exciting and challenging. You don't have to worry as we will be here to support you all the way.

• Step by step guide and tutorial
• Turotiral / training videos to get you started
• lifetime customer support when you need it.
  
• get all the support you need with our community of growers

We know you have tons of questions in mind that is why we have created you a dedicated place for you to learn all the things you know to get started with planting.

At the back of your seed envelope, you'll see a QR code that will directly send you to our community of growers where you'll find all videos, tricks, tips and even get supported!  

Once you have successfully created an order, you will instantly get an email regarding your order. If you have placed a COD/ bank transfer, someone from our team will be contacting you to confirm your order. 

1. Answer the easy questionnaire for us to further know what type of subscription box is best for you. 

2. Choose the subscription box you prefer 

3. Choose whether you want to be billed monthly or yearly! 
4. wait for your deliveries monthly

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
  
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email inquiry.freshpicksph@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.